• Where does the shipment originate from?
    Shipments come from our main warehouse in Jakarta Utara, Pantai Indah Kapuk, Indonesia.
  • At what time does the shipment occur each day?
    Shipments take place at 5 pm every day from Monday to Saturday. No shipments on Sundays and public holidays. We will process orders made before 2 pm; if you purchase the order after 2 pm, your package will be shipped the next day.
  • Are there any offline stores?
    Yes, we currently have two offline stores located at Land’s End and Orange Groves, PIK 2.
  • What contact information can be used to reach you?
    Online customer service: +62 877-7786-3642
    Marketing team: +62 877-6333-2001
    Kukai offline store (Land’s End): +62 877-7786-3640
    Kukai offline store (Orange Groves): +62 878-3893-0707
  • If I receive an incorrect order, what should I do?
    Contact our customer service and refer to our return & exchanges policy page for guidance.
  • Can purchased products be exchanged?
    Yes, if you encounter any issues with your packages, please contact our customer service.
  • What payment methods are accepted?
    We accept all digital payment methods. Which includes  credit cards,  virtual accounts, bank transfers, e-wallet, QRIS, etc.
  • Which courier does Kukai use for shipping?
    We use JNE for shipping.
  • How long does it take for packaging and shipping?
    For Jabodetabek, it takes 1-2 days; outside Jakarta, it takes 3-5 days.
  • What if I want to obtain the tracking number for my order?
    You can find the tracking number in your account information to monitor your order.